TRACT is a transportation
request management system designed specifically for the agencies
providing transportation services. The developers of TRACT are
experienced business systems professionals who know the features
that heavy-duty, professional business applications must have. You
will find those features n TRACT.
Paradigm Technologies Corp. is
committed to providing the best possible technical support for
TRACT. TRACT Technical Support offers a complete portfolio of high
quality, innovative technical support services to help you get the
most from TRACT.
Agencies using TRACT
- Call-A-Service Inc
- Downsview Services To Seniors
- E.P. Taylor Place
- Humber Community Seniors Services Inc.
- Mid-Toronto Community Services
- S.P.R.I.N.T.
- St. Christopher House
- St. Clair West Services for Seniors
- Etobicoke Services for Seniors
- West Toronto Support Services
- Woodgreen Community Centre of Toronto
Support
New User Support
New TRACT users are entitled to the following free Technical Support Services (not applicable to upgrades of TRACT):
- TRACT Web - always free
- TRACT Maintenance Updates – From time to Paradigm will release maintenance updates for T.R.A.C.T.. These updates will be a free download from the web.
- TRACT Upgrades – Upgrades are free if T.R.A.C.T. was purchased within 60 days of an upgrade becoming available
- TRACT Support – a variety of support options are available. Visit our web site for more information on a support plan that will meet your needs and budget.
TRACT Maintenance Updates
Software must be maintained. As bugs are found or other minor changes become necessary, software maintenance updates must be available. All too often, software developers do not provide maintenance updates as frequently as they should. Our goal is to provide maintenance updates on a timely basis. Maintenance updates are made available for download from the Paradigm Web from the date you purchase TRACT. If you need an update shipped to you, there will be a charge for materials costs and shipping.
TRACT Upgrades
The Paradigm staff is constantly adding new functionality to TRACT. An important part of your purchase of TRACT is the assurance that the product will evolve with changes in technology. After all, you don't want to be stuck with a product that's become obsolete. When you purchase TRACT, you can download any product upgrades released within 60 days of your date of purchase. If you need an upgrade shipped to you, there will be a charge for shipping.
TRACT Priority Support
If you need emergency assistance or simply need to know that you can get telephone or email assistance when you need it on a priority basis, you may purchase additional technical support services through our Priority Support option. Priority Support can be purchased on a per incident basis. Priority Support provides the following additional support services:
- Telephone Support from 9:00 a.m. to 5:00 p.m. EST Monday through Friday.
- Priority Response provides access to senior TRACT staff.
- Priority Email Support lets you submit support requests via private email.
If you need priority telephone support, call (416) 661-6676. Telephone support hours are from 9:00 a.m. to 5:00 p.m. EST Monday through Friday.
You can also get TRACT Priority Technical Support via private Internet email. Send Internet email to dhendricks@paradigmtechcorp.com
TRACT Support Plans
To help you purchase TRACT Priority Support most cost effectively; we have put together several Support Plans that bundle priority support and other services into one package. See the Priority Support Plans page on the TRACT Web for descriptions of the TRACT Support Plans and for pricing.