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 Service. Call. Organizing. Tracking. Tool

Paradigm Technologies Corp. would like to introduce to our Service Call Organizing Tracking Tool. S.C.O.T.T. is software for service and repair businesses. S.C.O.T.T. was developed to help business owners in managing and evaluating their service repair operations.

Within S.C.O.T.T. 3.0 you have the ability to schedule your service calls, schedule your Tech’s and bill your customers accordingly. With this easy to use software you have a place to record your customer’s details and their service location; you can also record the equipment and the service history of the equipment for particular locations. Paradigm is sure S.C.O.T.T will reduce your tracking headaches and give you the information analysis you need at the click of a button.

 

 

 

S.C.O.T.T. Functions & Screen Shots

Customer Information

• S.C.O.T.T. allows you to track your customers with single or multiple locations;
• Have the ability to view your customers billing history, service history, agreements, and equipment at a glance.
• S.C.O.T.T. gives you the ability to maintain both Residential and commercial Accounts.
• From the customer screen you can also be proactive to account with an outstanding balance or a poor paying customer

 

Equipment

• Keep track of your customer’s equipment information including manufacturer, reference/serial numbers, installation date and warranty date.
• From the equipment screen you can view all previous service calls on the particular equipment.
• With the equipment report you can view all equipment pertaining to a specific customer.

 

Service call

• Able to assign multiple services Tech’s to a service call depending on the skill requirement of the job.
• The service screen provides you the option of providing your customer as estimate of cost or provides them with approximate or exact time of service.
• Dispatch the service call from the service call screen directly to the Tech assign to the work.
• Scott also gives you the ability to assign parts to a service call, and put parts on order for a service call.
• You may also prioritize your service calls.
• With detailed information at a glance, you are pro-active to poor paying customers as well as customers with service agreements.

 

Calendar:

• This function allows you to view the service calls already scheduled to eliminate double bookings.
• From the calendar screen you can take a service call, and apply a time and date to a service call that has been received but not assigned a time or date.

 

Resource Planner

• The resource Planner allows you to make workforce management easier and more effective for you.
• Our resource planner helps you plan ahead to keep your workforce at its most productive levels.
• You can easily track each employee and their schedule and tasks at hand.

 

Reminders

• The reminders screen allows you to see all outstanding issues that have been either uncompleted, unpaid etc.
• You can also see Service agreements that are close to expiring on this screen as well

 

Invoicing

• The invoicing screen allows you to invoice your customers accordingly,
• Keep track of previous invoices billed to a customer, and keep track of running balances customers may have.
• You can also export your invoices into QuickBooks to eliminate having to double enter data. (QuickBooks module must be purchased separately call Paradigm for details.)

 

Service Agreements:

• SCOTT gives you the ability to produce service agreements with your customers.
• Schedule your service agreements weekly, bi-weekly, or monthly.
• Process agreements based on employee preferred frequency and time.
• Handle high volume sales contracts with out the paper work.
• Be proactive to agreement expire dates and renewal dates

 

Items:

• Keep track of your items/parts and there costs.
• Apply the items/parts to your service calls

 

Other Features Include:

• The ability to dispatch service calls to your Tech's in the field
• Send your invoices from S.C.O.T.T into QuickBooks® with the QuickBooks® interface built into S.C.O.T.T.( Note: Only QuickBooks® Pro 2003 or Higher)
• Get your updates quick and easy with the Check for updates feature built in S.C.O.T.T.
• Export your reports to Microsoft Excel for further manipulation

 

S.C.O.T.T. Support

S.C.O.T.T. support offers a variety of support options to help you get the most out of S.C.O.T.T.. Whether you want to use our free information resources or get personal, one-on-one advise----- we can help!

 

Support Programs

• Paradigm is committed to supporting our customers to ensure that you are completely satisfied with our products.
  Available to you when purchasing S.C.O.T.T. is email support. You are able to obtain customer support through our website. The link on our website allows you to email your questions to a customer support representative. Once received, one of our S.C.O.T.T. experts will respond (usually within 48 hours). We encourage comments, issues and feedback.

Should you need to speak to one of our experts one-on-one we have designed the Pay - As- you-Go Program.

Pay-As-You-Go Program

• Save time, save money and get the most out of S.C.O.T.T.!
• Are you having problems? Do you need help but just a little? This pay-As-You-Go Program has been designed especially for making those infrequent calls. This program is designed for registered clients. When you call, you will be asked to identify yourself with your client ID (which will you will receive with the purchase of S.C.O.T.T.) and credit card number before the support call begins. The cost is $75.00 per incident. An incident is not to exceed 1 (one) hour.
  Paradigm Technologies Corp. is available to receive to support calls from 9am-5pm Eastern Standard Time.

 

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