Under the accounting tab and accounts there is a screen called "find formula type". On this screen it will let you pick and choose as to how you will pay this customer. Once you have picked all the right information for this customer click the find formula tab, and I will give you the right formula according to the information you have applied. If you are still not sure that the formula that appears is the right formula read the description and try altering your criteria. If you can’t find a formula to match your criteria you may need a new formula that is not already in RouteTech®.

When all cheque's are tagged, the button will appear "un-tag all". When all cheque's are un-tag the button will appear "tag all". Depending on what customers you are paying you can tag all or un-tag all and pay only the payee’s that are tagged.

On the tool bar there is a button that turns this feature on and off. The button is displayed beside the tickler button. There is also a selection on the user preference tab that allows you to turn this feature on and off as you desire.

RouteTech® interfaces with as many as 8 accounting packages. These packages are: Peachtree, QuickBooks, SBT, Facts, Visual Account mate, Business Visions, Great Plains and Accpac.

If you need additional user licenses simply call Paradigm Technologies Corp. We will provide you with the amount of user licenses that you require. There is a fee per user license.
We have available two different kinds of user licenses.
1. a user license with mapping technology
2. a user license with out mapping technology.

Yes. You must have a service request attached to a work order. There is a difference between a service request and a work order.
Service Request: A service request can be provided by many sources. For example you can have a service request come from an outside source. An outside source would be a customer. You can also have a service request come from an inside source. An inside source being a manager or a service man. Another example of where a service request could be populated would be from a service level agreement, or by a request on your web site.
Work Order: A work order is a unit of work done by a service man.Many request's may result in only one work order. (For example if two people call about the same problem)

Yes we have a policy that when you purchase RouteTech® it is mandatory that you buy a support package for the first year.
Once your year has expired you do not have to renew your support package with Paradigm Technologies Corp. although we recommend that you do. By not renewing your support package once your package has expired Paradigm Technologies Corp. will not be able to provide you with support should you need it.

No you don’t have to buy the current upgrade. However our policy is that we only support the current version and one version back.

The proper name for this “Amount” is called a statistical Variance. It is the amount by which any given receipt will vary on average.The receipts amount are used in a statistical algorithm that calculates out the average collected per collection and what the average variance of each receipt is to within a 95% probability.

Yes you can manually put in your own variance. However Paradigm would advise you not to populate your own variance amount.

IC Verify is a piece of software that is offered to you by your financial institution. This software allows you to process payments by credit cards. For more information please contact your financial institution.

OPL Stands for On Premises Laundry. For example a hotel a resturant or a Laundromat.

In the event that the pending receipts file is totally incorrect you may click on the “clear all” to clear all the pending receipts for a re-entry of receipts.

A sub-location is a non- mappable "findable" address. For example if you had a location with an address of 123 Anywhere street and this location had a laundry room on the 2nd floor and on the 7th floor, your sub-locations would be the 2nd floor and the 7th floor laundry rooms.

No you do not have to have sub locations in RouteTech®. It all depends on how you have your locations set up.

Yes you can add, edit and delete your receipts. You can add and delete receipts on the regular receipt form. Receipts that are brought in through the EDC interface can be editted in the pending receipts form. Once they are processed they can be editted in the regular form.

When putting receipts into the system you must always have a location attached to the receipts. If this happens either one of two things could have occurred. When entering the receipt the scanner did not pick up the location from the tag scanner, or the location was never entered at the time of the receipt. In this case you would have to go back to the Regular Receipts form and manually attach a location to the receipt.

RouteTech® has over 50 variations under which commissions can be spilt. However if there is a commission spilt that you do use that is not already in RouteTech® there is an advanced formula processor, which will allow you to enter an unlimited number of formulas.

Paradigm Technologies Corp. releases 1 major upgrade every 12-18 months. We also issue maintenance releases and bug fixes on our web site as soon as they become available.

No RouteTech® is specifically designed for route operators and appliance distributors.

The security system is available in the professional and enterprise edition of RouteTech. In addition to the standard user login with password, RouteTech® supports setting access permissions at the menu, field, group and individual levels.

We designed RouteTech® to be very easy to use. We have found that because RouteTech® is a fully Microsoft Windows compatible product that very little training is required to operate the product. Most users that are comfortable with Windows 98, 2000 and windows XP will have no problem. There are 3 different context sensitive help systems within the product and a full color manual is also supplied.In addition there are support options avaiable and also on the web site.

Yes training is available. We supply beginner, intermediate and advanced training for end users. For the professional and enterprise editions administrator training is also available.

The upgrade will generally cost about half of the purchase price per module.

The standard edition: contains all of the features identified on the function page.
The professional edition: contains all the standard edition features plus multi-user capability, an advanced security system and an active data manager.
The enterprise edition: The enterprise edition contains all of the professional edition features but runs on Microsoft’s SQL server database engine and is intended to be customized.

Only the professional edition and the enterprise edition can be customized. These editions can be customized in many different ways. The active data manager is required to support the modifications. Paradigm will also write specifically designed code for the enterprise edition. Standard editions users can submit their requests for additional functionality to Paradigm. We will then review them and consider their inclusion in the future release.

Yes. Within the service module you have the opinion of dispatching the service call directly to the service tech in the field. There is also a number of reports and query’s available.

There are over 130 reports in Routetech® with more coming with each new release.

RouteTech® is fully ODBC compliant and supports Seagate Crystal Reports. Crystal Reports is the industry leading report writer and can be purchased directly from Paradigm Technologies Corp.

Yes you can set how much warning time you require prior to the lease expiration date which will prompt the lease tickler to advise you of these leases.

RouteTech® has a built in export facility that will allow you to export almost any piece of data. The data can be exported into any one of 12 industry standard formats including Excel, Lotus ASCII, CSV, and DBF etc.

When you upgrade RouteTech® you must upgrade all the modules that you currently obtain.

The policy of Paradigm Technologies Corp. is that if the customer purchases RouteTech® and we release a new version within a 3 month period of the original purchase date Paradigm Technologies Corp. will provide them with an upgrade at no cost.
NOTE: 3 Months from purchase date only!

Currently RouteTech® interfaces with 8 different accounting packages. Should you decide to change accounting packages (provided it’s a supported accounting package) the only revisions that will be necessary is the payment method on the payable info tab and the information on the company profile screen.

All terminations are considered to have occurred from a warehouse as they will likely be received into a warehouse for inspection for reusable parts, etc. But if you lose a location, are re-outfitting a location, etc. then you do not want to have to transfer all the machines to a warehouse in one step and then terminate all of the machines in another if you intend on scrapping all of the machines at the location. The “Terminate at Location” has the exact same effect as terminating from a warehouse, but allows you to achieve the two step process in one step.